Frequently asked questions

A monthly service fee of EUR 9.90 incl. VAT is required to operate the SUSY base station. This includes regular updates, operation of the servers in Germany and the EU, maintenance and further development of the apps and the base station as well as support.

With “SUSY to borrow” as a subscription model, the service fee is included in monthly payments.

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No, the system is designed so that only registered and authorized users can contact the main device via the SUSY app. This ensures a high standard of security and protects against unauthorized access.

Yes, the main device is connected via the Internet so that relatives from abroad can contact you via the SUSY app without any problems. A stable internet connection is required on both sides. This enables seamless communication, regardless of location.

Yes, the main device allows you to contact other people directly. The call function can be customized depending on the settings. The caller must have the SUSY app installed.

REINER SCT Login is suitable both for private users who want to protect their personal Windows account and for companies who want to secure access to sensitive company data. The solution offers a high level of security for various areas of application.

The REINER SCT Login software enables secure login to Windows computers using two-factor authentication (2FA) with TOTP (Time-based One-Time Password). The software generates or checks time-based one-time passwords (TOTP), which are stored on a separate device, e.g. the REINER SCT Authenticator. This ensures additional security protection by requiring a second authentication factor in addition to the Windows password.

The technology of the Sparkassen-Card / DKB Girocard has been further developed. Therefore, the new Sparkassen-Card / DKB Girocard is no longer compatible with the chipTAN optic TAN generators.

In online banking, instead of the flicker code, you only need to take a photo of the QR code displayed with your TAN generator (this is the image with the black squares). It’s lightning fast and totally convenient.

When inserting the new Sparkassen-Card / DKB Girocard, “Error 00” appears on the display.

Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.

As with the flicker code procedure (chipTAN optic), it is very important that you check the data shown on the secure display of your TAN generator and only then approve it by clicking OK.

The technology of the girocard has been further developed. This is why the new girocard is no longer compatible with the optic TAN generators.

With a normal card exchange (follow-up card), you can still use your old card until the end of the year. However, as soon as you use the new card in online banking, you can no longer switch back to the old card.

The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.

Yes! chipTAN QR is the simplest and most secure procedure since online banking was invented. The Federal Office for Information Security (BSI) also confirms that the chipTAN procedure is secure.

No, the new card technology will only be issued gradually. All new cards (including those from other banks) are expected to be equipped with the new technology from mid-2022 and will therefore no longer work with chipTAN optic-TAN generators.

No! Simply buy a new chipTAN QR TAN generator such as the tanJack® QR or the tanJack® photo QR and select chipTAN QR in online banking – done. No further conversion or change of contract is necessary. chipTAN QR TAN. You may receive detailed instructions from your savings bank.

For the most convenient online banking with the highest level of security, we recommend the chipTAN QR procedure (with QR code). This is the modern successor to the flicker code method. For this you need a chipTAN QR TAN generator such as the tanJack® QR or the tanJack® photo QR. The chipTAN QR procedure has already proven itself well over a million times since its introduction in 2018 and is child’s play to use.

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• Savings banks
• BW Bank
• DKB
• Volksbanken and Raiffeisenbanken
• Many other cooperative banks
• GLS Bank
• DONNER & REUSCHEL

With tanJack easy , the tanJack^® photo QR can be used at the following banks in browser banking in conjunction with the chipTAN optic or Sm@rt-TAN optic procedure (flicker code):

• Sparda banks
• Deutsche Apotheker- und Ärztebank

The 2FA increases security because even if an attacker finds out a user’s password, they cannot access the account without the second factor.

Two-factor authentication (2FA) is a security mechanism in which two different factors are used to confirm the identity of users.

In fact, the REINER SCT Authenticator supports all applications that offer the TOTP procedure via QR code (in accordance with RFC 6238).

Setting up 2FA varies depending on the platform, but you can usually do this in the account settings under the “Security” or “Authentication” section.

A strong password alone can still be compromised. The 2FA provides an additional layer of security and protects your account even if your password is stolen.

Our chip card readers comply with the latest security standards and are approved by the German Banking Industry for online banking. Some models have the Secoder function for additional security. In addition, the ID card readers are certified by the BSI (German Federal Office for Information Security) and meet the highest security requirements.

Our smart card readers support common operating systems such as Windows, macOS and Linux.

The choice of the right chip card reader depends on the planned applications. For secure online banking, for example, security class 3 readers are recommended. For the use of electronic ID cards, the reader should be RFID-capable. Our product overview provides detailed information on the individual models.

SUSY can be ordered directly from the REINER SCT website. Further information on the ordering process can be found on the product page.

SUSY is a communication aid specially developed for senior citizens, consisting of a base station that is placed in the elderly person’s living area. Relatives can use the SUSY app on their smartphones to send text, picture, video and voice messages and make video calls at any time. The elderly person does not need any technical knowledge.

Ensure that the reader is connected correctly and that the latest driver has been installed. Try connecting the reader to a different USB port. If the problem persists, please contact our support team.

Yes, our RFID-enabled chip card readers support the use of the electronic ID card. This allows you to deal with the authorities online, for example, or identify yourself securely when shopping online.

All that is needed to operate the SUSY base station is WLAN Internet access in the elderly person’s household.

No, the operation of SUSY is specially tailored to the needs of senior citizens and does not require any technical knowledge. The user interface is intuitive, with large buttons and easy navigation.

SUSY makes it possible:

• Video calls with direct call and an address book with pictures.
• Receive text, picture, video and voice messages.
• Reminders to take medication, appointments and other important events.
• Simple operation with large buttons and intuitive user interface.
• Emergency alerting of relatives if required.

The system offers end-to-end encrypted communication, simple integration into the timeCard time recording system and is compatible with standard door openers.

timeCard access control is a system that ensures that only authorized persons are granted access to certain areas or buildings. It effectively protects your property from unauthorized access and allows you to block electronic keys with just one click if they are lost.

The SUSY app is available for Android and iOS.

Yes, timeCard access control can be seamlessly combined with timeCard time recording.

By controlling access to sensitive areas, unauthorized persons can be kept out. If an electronic key is lost, it can be blocked immediately, minimizing potential security risks.

The REINER SCT FIDO Stick Pro is a security key developed for two-factor authentication (2FA) and FIDO. It supports the latest authentication standards such as FIDO2 and U2F and enables fast and uncomplicated login to compatible services such as Google, Microsoft or AWS.

The two most common factors are something the user knows (e.g. password) and something the user owns (e.g. a physical device such as a smartphone).

REINER SCT Authenticator

In the Sparkasse store

In the DKB online store

In the REINER SCT online store

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No! The Smart-TAN photo procedure remains the most secure procedure for securing online banking transactions. This is also confirmed by the German Federal Office for Information Security (BSI): Modern two-factor authentication solutions such as the SmartTAN photo procedure secure online banking applications (source: BSI) However, for the reasons described above, the use of a TAN generator is the most secure (source: BSI)

In online banking, instead of the flicker code, you only need to photograph the displayed color code with your TAN generator (this is the image with the colored squares). It’s lightning fast and totally convenient.

The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.

Yes

Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.

It only applies to the following TAN generators: tanJack® optic CE, tanJack® optic SX, tanJack® optic CX, tanJack® optic SE, tanJack® optic SR

As with the flicker code procedure (Sm@rtTAN optic), it is very important that you check the data shown on the secure display of your TAN generator and only then approve it by clicking OK.

When inserting the new girocard, “Error 00” appears in the display.

No, unfortunately this is not possible as the TAN generators cannot be updated without a USB connection.

Yes

Yes! Smart-TAN photo is the simplest and at the same time most secure procedure since online banking has existed. The Federal Office for Information Security (BSI) also confirms that the Smart-TAN photo procedure is secure.

The Volksbanken and Raiffeisenbanken have been issuing the new girocard since July 2022.

With a normal card exchange (follow-up card), you can still use your old card in online banking until the end of the year, but you can no longer switch back to the old card.

No! The reader rejects the card as soon as it is inserted and therefore for every procedure.

No! Simply buy a new SmartTAN-photo TAN generator, such as the tanJack® photo QR, and select SmartTAN-photo in online banking – and you’re done. No further conversion or change of contract is necessary. You can obtain detailed instructions from your Volks- und Raiffeisenbank.

For the most convenient online banking with the highest level of security, we recommend the Smart-TAN photo procedure (with color code). This is the modern successor to the flicker code method. For this you need a TAN generator such as the tanJack® photo QR. The SmartTAN photo procedure has already proven itself millions of times since its introduction in 2017 and is child’s play to use.

There are many authentication apps such as Google Authenticator, Authy or Microsoft Authenticator. However, the Google Authenticator is currently struggling with a security vulnerability due to the lack of E2E encryption. This means that the protection of your own data is no longer guaranteed. For the time being, it is therefore advisable to use another form of multi-factor authentication. It is not known how long this situation will last. Google is aware of the problem and has already announced steps to restore the security of its users’ data. Until then, it is advisable to use another form of multi-factor authentication. For example, the Authenticator from REINER SCT, which offers maximum security and has no security gaps.

There are different types of 2FA, including SMS verification, authentication apps, physical security keys (most secure variant) & biometrics such as fingerprints or facial recognition.

Yes, most platforms allow you to deactivate the 2FA option. However, it is strongly recommended that you leave it enabled to ensure your account security.

No, 2FA can also be used to access physical devices or resources to further improve security.

Although 2FA offers an additional layer of security, it is not one hundred percent error-free. Nevertheless, it is far more secure than using passwords alone. The most secure type of 2FA is protection with a TOTP hardware device such as the REINER SCT Authenticator.

The REINER SCT Authenticator can protect up to 60 accounts via 2FA.

Preferably not an app, but a hardware device such as the REINER SCT Authenticator. This does not require an Internet connection and offers the highest level of security.

Most major online platforms now support 2FA. You should check your account settings to see if this option is available.

From € 0.50 per employee you receive the comprehensive time recording system from REINER SCT. Incl. Project time recording, shift planning, vacation management and working time recording

The purchase of hardware such as terminals, cards and transponders may incur additional one-off costs. It is up to you whether you conclude a service contract with your REINER SCT partner for the maintenance of the software and updates after installation.

2FA offers protection against most phishing attacks, as the attacker needs the second factor in addition to the password to gain access to the account.

The timeCard basic license has an unlimited term. The employee licenses have a term of 1 year and do not have to be terminated. Before the licenses expire, the system will inform you as a customer of the expiration date by e-mail. If no new licenses are registered, the software can still be viewed after the licenses expire, but it will no longer be possible to edit the data.

The free timeCard time recording app allows you to book from anywhere – without additional costs or licenses.

It is important for companies to comply with the legal requirements for digital working time recording. Maximum working hours, daily work and any evening work etc. must be documented. The easiest way to do this is with an electronic time recording system.

You assign the rights yourself as to who has what type of access in timeCard. You can also set up who can edit what and who can see what according to your specifications. These rights can be defined and assigned very individually.

The European Court of Justice (ECJ) in Luxembourg ruled in May 2019 that EU states must oblige their employers to fully record time in future. A ruling by the Emden Labor Court in September 2020 also reconfirmed the obligation to document working hours digitally. The ruling shows that failing to record working hours entails considerable risks.

Emden Labor Court – New ruling again confirms obligation to record working hours – Expertenforum Arbeitsrecht (#EFAR) (efarbeitsrecht.net)

An eAU, also known as an electronic certificate of incapacity for work, is a digital document issued by a doctor to confirm a patient’s incapacity for work. In contrast to the conventional paper-based AU certificate, the eAU is created, transmitted and stored electronically.

The use of eAU offers several advantages. Firstly, it enables faster and more efficient communication between doctors and employers, as the sick note can be transmitted digitally immediately. Secondly, it reduces the administrative burden, as physical documents no longer need to be managed. It also enables better tracking of incapacity for work and evaluation of statistics.

Working from home protects employees. But how can you check which employees are sitting at their desks and actively working? timeCard offers an attendance calendar that displays attendance in real time. Supervisors can see at a glance who is logged in and which employees are on break.

Yes, the eAU is legally binding. According to the statutory provisions, the electronic certificate of incapacity for work is legally equivalent to the conventional paper-based certificate of incapacity for work. Employers are obliged to recognize the eAU and act accordingly.

Almost all health insurance companies in Germany now support the eAU. Nevertheless, it is advisable to ask your own health insurance company whether they already accept the electronic certificate of incapacity for work and what options are available for applying for it.

Thanks to regular updates, you are always up to date with timeCard. These are made available to you by your REINER SCT partner.

Of course. Our app can be used on a tablet or smartphone (iOS and Android).

Of course. With timeCard you can do it in no time at all. You can easily plan changing shift models for as many years in advance as you like using the shift planning assistant. Thanks to the shift planning assistant, even complex shift models can be easily mapped. The highlight: If employees swap shifts with others, the software for working time recording recognizes this and corrects the shift plan accordingly. So you can be sure that all data is always up to date

timeCard supports mobile time recording. The timeCard app works with the iOS and Android operating systems.

Your REINER SCT partner will instruct you in the operation of the timeCard software. He will be happy to answer any questions you may have about the application.

timeCard supports all common browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox or Safari. We recommend the Google Chrome browser for the timeCard web application.

Yes. timeCard offers you the option of transferring personnel master data.

With a modern time recording system, employees can make their clock-in and clock-out bookings in various ways.

• At the terminal
• Via smartphone app
• Directly on the PC via browser

The advantage of the web solution and the app is that they are available from any location and at any time, even when working from home. Projects and applications can be created, booked and submitted in the same way.

A time recording system provides at least the option of recording working times digitally. There are also the features:

• Shift planning
• Vacation and absence planning
• Project time recording
• Reporting

Time recording systems are available in these categories:

• Classic time recording system at the terminal
• Mobile time recording via app
• Online working time recording on the desktop

Yes, your employees’ sensitive data is 100% protected. In addition, timeCard is GDPR-compliant.

Transparency and security: Employers are legally on the safe side with digital time recording. You can prove compliance with working hours and break times to the legislator and therefore there is no risk of violating the Employee Protection and Labor Act.

Whether small business, medium-sized company or large corporation – timeCard is industry-independent, customizable and can be used from anywhere.

You can test the full functionality of the free timeCard demo. In principle as long as you like. In principle, no data is saved in the demo version.

First and foremost, the provider of time recording software should be able to meet your requirements. Compile a specification sheet for this.

• Locations in Germany
• Many years of experience
• Specialist knowledge in labor law
• Know-how in the specific sectors
• Interfaces to other systems

Whether you are a small business, medium-sized company or large corporation – timeCard is industry-independent, can be customized according to your specifications and can be used from anywhere.

Currently, timeCard is used by over one million users in various industries in Germany.