SUSY

SUSY is a unique communication system for senior citizens and consists of a base station that is placed in the living area of an elderly person, for example. Relatives can now communicate with the elderly person at any time via text, picture, video and voice messages as well as video calls. Relatives only need the free SUSY app for Android or iOS on their smartphone.

Monthly service fee € 9.90.

SUSY – Purchase of new device

Product description SUSY

The older person does not need any technical knowledge. In emergencies, SUSY immediately alerts the next of kin.

SUSY is communicative. All you need for the base station to access the Internet is a WLAN connection at the older person’s home. If there is no Internet via DSL, cable or fiber optics, a 4/5G router with WLAN (not included) is also sufficient.

SUSY, is not a tablet for seniors
SUSY, is a communication aid for senior citizens
SUSY, overcomes distances
SUSY, brings people together
SUSY, creates security
SUSY, reports emergencies
SUSY, makes life easier

SUSY license

You need a valid license to operate the SUSY base station. The license is billed monthly as a service fee by subscription and can be cancelled monthly. Price: EUR 9.90 per month incl. VAT. This service fee includes regular updates, operation of the servers in Germany and the EU, maintenance and further development of the apps and the base station as well as support. The license is automatically transferred to your registered base station after purchase.

You can also rent SUSY here

Not supported smartphones

Unfortunately, the SUSY app cannot support smartphones/tablets from OnePlus, Oppo, Vivo, Realme and iQOO as they do not contain the necessary software components.

Technical data

Quick guide

System requirements

Hardware:	Current smartphone (Android or iOS) with internet access
Operating systems:	Min. Android 7 or iOS 14
App stores:	Apple App Store and Google Play Store
Base station:	Internet access via WLAN (2.4 / 5 GHz)

Hardware features

Camera:	Wide-angle camera, night vision function, privacy-compliant
Alarm button:	The help for emergencies, illuminated, colored feedback
Motion sensor:	Automatically triggers an alarm in an emergency
Emergency power supply:	built-in, long bridging times, message to the SUSY app
Display:	Display optimized for seniors, touch for senior hands, digital picture frame
Microphones:	4, optimum voice quality, long speaking distance, optimized for video calls
Loudspeaker:	Convenient hands-free calling, loud and clear
360° all-round view:	Device can be controlled remotely, ideal for help in an emergency

Functions

Video calls:	Direct call, address book with picture, easy for seniors
Senior-friendly:	large font, large buttons, intuitive operation
Memories:	Taking medicine, visits, eating and drinking
Reply with voice messages:	without prior knowledge, just speak

SUSY app

Video calls

Remote control

Pictures

News

Alarms

Security from Germany

Software from Germany

Server in Germany

Encrypted transmission

DSGVO compliant

Manufacturer information according to the GPSR:

Reiner Kartengeräte GmbH & Co. KG
Baumannstr. 16-18
78120 Furtwangen
+49 (7723) 5056-0
mail@reiner-sct.com
www.reiner-sct.com

Frequently asked questions

Is the system connected to the Internet so that relatives from abroad can also contact the main device easily via the SUSY app?

Yes, the main device is connected via the Internet so that relatives from abroad can contact you via the SUSY app without any problems. A stable internet connection is required on both sides. This enables seamless communication, regardless of location.

What are the technical requirements for using SUSY?

All that is needed to operate the SUSY base station is WLAN Internet access in the elderly person’s household.

What functions does SUSY offer?

SUSY makes it possible:

Video calls with direct call and an address book with pictures.
Receive text, picture, video and voice messages.
Reminders to take medication, appointments and other important events.
Simple operation with large buttons and intuitive user interface.
Emergency alerting of relatives if required.

What costs are associated with the use of SUSY?

A monthly service fee of EUR 9.90 incl. VAT is required to operate the SUSY base station. This includes regular updates, operation of the servers in Germany and the EU, maintenance and further development of the apps and the base station as well as support.

With “SUSY to borrow” as a subscription model, the service fee is included in monthly payments.

What is SUSY and how does it work?

SUSY is a communication aid specially developed for senior citizens, consisting of a base station that is placed in the elderly person’s living area. Relatives can use the SUSY app on their smartphones to send text, picture, video and voice messages and make video calls at any time. The elderly person does not need any technical knowledge.