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Frequently asked questions

With a normal card exchange (follow-up card), you can still use your old card until the end of the year. However, as soon as you use the new card in online banking, you can no longer switch back to the old card.


Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.


When inserting the new Sparkassen-Card / DKB Girocard, “Error 00” appears on the display.


Yes! chipTAN QR is the simplest and most secure procedure since online banking was invented. The Federal Office for Information Security (BSI) also confirms that the chipTAN procedure is secure.


In the REINER SCT online store


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