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New map! New TAN generator!?

Order your new Smart-TAN photo generator for your new girocard today.

Maximum
security
Fast color code
recognition
Easy to operate
comfortable
and ergonomic

girocard

What has changed?

Not only programs and apps are constantly being developed and updated, your girocard has also received an update. This means that they no longer work with your previous TAN generator.

SmartTAN photo generator

TAN generator error 00 new card?

Does your TAN generator display error 00? Or have you been informed that your previous TAN generator no longer works with your girocard?

Which TAN generator is involved?

It concerns these TAN generators for the flicker code (color, key shape and logo print may vary):

tanJack® optic CE
tanJack® optic SX
tanJack® optic CX
tanJack® optic SE
tanJack® optic SR

New Tan Generator

Do I have to change?

Yes! We recommend that you switch to Smart-TAN photo (TAN generator from REINER SCT), which is the most convenient and secure procedure since online banking has been around. All you need is a new TAN generator, no change of contract, no paperwork.

SmartTAN photo tan-generator Volksbank

Where can I buy a new TAN generator?

We recommend a new tanJack® photo QR. You can purchase these here:

Switching to Smart-TAN photo is worthwhile
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VR Banking app

How to switch to SmartTAN photo in the VR banking app
How to change the SmartTAN photo procedure in the VR Banking app Your mobile branch. Order a smartTAN photo reader now!
tan generator pure sct
Frequently asked questions

The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.

In online banking, instead of the flicker code, you only need to photograph the displayed color code with your TAN generator (this is the image with the colored squares). It’s lightning fast and totally convenient.

How does a TAN generator (color code) work?
How does a TAN generator (color code) work?

The technology of the girocard has been further developed. This is why the new girocard is no longer compatible with the optic TAN generators.

No, unfortunately this is not possible as the TAN generators cannot be updated without a USB connection.

No, the new card technology is mandatory for all banks and savings banks worldwide in order to be internationally interoperable.

It only affects the following TAN generators:

tanJack® optic CE
tan
Jack® optic SX
tan
Jack® optic CX
tanJack® optic SE
tanJack® optic SR

One a tanJack® photo QR can be purchased at your Volks- und Raiffeisenbank, in the Volksbanken store, in the REINER SCT store in online stores or in retail stores.

When inserting the new girocard, “Error 00” appears in the display.

Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.

Yes! Smart-TAN photo is the simplest and at the same time most secure procedure since online banking has existed. The Federal Office for Information Security (BSI) also confirms that the Smart-TAN photo procedure is secure.

As with the flicker code procedure (Sm@rtTAN optic), it is very important that you check the data shown on the secure display of your TAN generator and only then approve it by clicking OK.

The Volksbanken and Raiffeisenbanken have been issuing the new girocard since July 2022.

No! The Smart-TAN photo procedure remains the most secure procedure for securing online banking transactions. This is also confirmed by the Federal Office for Information Security (BSI):

Modern two-factor authentication solutions such as the SmartTAN photo procedure secure online banking applications (source: BSI)

  • However, for the reasons described above, the use of a TAN generator is the most secure (source: BSI)

For the most convenient online banking with the highest level of security, we recommend the Smart-TAN photo procedure (with color code). This is the modern successor to the flicker code method.

For this you need a TAN generator such as the tanJack® photo QR. The SmartTAN photo procedure has already proven itself millions of times since its introduction in 2017 and is child’s play to use.

No! Simply buy a new SmartTAN-photo TAN generator such as the tanJack® photo QR and select SmartTAN-photo in online banking – done. No further conversion or change of contract is necessary. You can obtain detailed instructions from your Volks- und Raiffeisenbank.

With a normal card exchange (follow-up card), you can still use your old card in online banking until the end of the year, but you can no longer switch back to the old card.

No! The reader rejects the card as soon as it is inserted and therefore for every procedure.

Online banking with SmartTAN photo
Switch to SmartTAN photo now

Online banking with SmartTAN photo – convenient, fast and secure!