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TAN generator for the Volksbank via Smart-TAN photo

New map! New TAN generator!?

Order your new Smart-TAN photo generator for your new girocard today.

Maximum
security
Fast color code
recognition
Easy to operate
comfortable
and ergonomic

What has changed?

Not only programs and apps are constantly being developed and updated, your girocard has also received an update. This means that they no longer work with your previous TAN generator.

TAN generator error 00 new card?

Does your TAN generator display error 00? Or have you been informed that your previous TAN generator no longer works with your girocard?

Which TAN generator is involved?

It concerns these TAN generators for the flicker code (color, key shape and logo print may vary):

tanJack® optic CE
tanJack® optic SX
tanJack® optic CX
tanJack® optic SE
tanJack® optic SR
Do I have to change?

Yes! We recommend that you switch to Smart-TAN photo (TAN generator from REINER SCT), which is the most convenient and secure procedure since online banking has been around. All you need is a new TAN generator, no change of contract, no paperwork.

Where can I buy a new TAN generator?

We recommend a new tanJack® photo QR. You can purchase these here:

Switching to Smart-TAN photo is worthwhile

TAN generator REINER SCT

Frequently asked questions

6. September 2024
For which banks can the tanJack photo QR be used?

With tanJack easy , the tanJack® photo QR can be used at the following banks in browser banking in conjunction with the chipTAN optic or Sm@rt-TAN optic procedure (flicker code):

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10. June 2024
What is a TAN generator?

The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.

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10. June 2024
How does a TAN generator (chipTAN QR) work?

In online banking, instead of the flicker code, you only need to take a photo of the QR code displayed with your TAN generator (this is the image with the black squares). It’s lightning fast and totally convenient.

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10. June 2024
Why does the new Sparkassen-Card / DKB Girocard not work with my existing TAN generator?

The technology of the Sparkassen-Card / DKB Girocard has been further developed. Therefore, the new Sparkassen-Card / DKB Girocard is no longer compatible with the chipTAN optic TAN generators.

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10. June 2024
Which error message appears on the reader display?

When inserting the new Sparkassen-Card / DKB Girocard, “Error 00” appears on the display.

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10. June 2024
How do I dispose of my old TAN generator properly?

Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.

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10. June 2024
Are all new cards no longer compatible with my TAN generator?

No, the new card technology will only be issued gradually. All new cards (including those from other banks) are expected to be equipped with the new technology from mid-2022 and will therefore no longer work with chipTAN optic-TAN generators.

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